Water Leak Detection London
Last Updated: 18/11/2025
At Water Leak Detection London (“we”, “us”, “our”), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website waterleakdetectionlondon.co.uk (the “Website”), contact us, or use our leak detection services.
We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and all other applicable UK laws.
1. Who We Are (Data Controller)
Water Leak Detection London
Phone: 07974 401196
Email: [email protected]
We act as the data controller for the information we collect about you.
2. What Personal Data We Collect
We collect information in the following categories:
a) Information you provide directly
Name
Address and property details
Contact information (phone number, email)
Details about a leak, property damage, or insurance claim
Payment information (if you pay directly for services)
b) Information collected automatically (website usage)
When you visit our Website, we may automatically collect:
IP address
Browser type and device information
Pages visited and time spent
Cookies and tracking data (see Section 9)
c) Information related to insurance claims
If you use our service in relation to an insurance claim, we may collect:
Policy numbers
Insurer details
Photographs, videos or evidence required to produce a leak detection report
Documentation you provide to us
3. How We Use Your Personal Data
We use your information for the following purposes:
Service Delivery
Providing leak detection, trace and access, and reporting services
Booking appointments and visiting your property
Producing written reports for your insurer
Communication
Responding to enquiries
Sending confirmations, updates or follow-up emails
Contacting you regarding your appointment
Legal & Administrative
Creating invoices and processing payments
Keeping records for tax and accounting
Assisting with insurance claims at your request
Complying with legal obligations
Website Improvement & Analytics
Monitoring usage of the Website
Improving performance and user experience
Security and fraud-prevention
We do not sell or rent your data to any third parties.
4. Legal Bases for Processing
Under UK GDPR, we rely on these lawful grounds:
Contract: To provide our services and fulfil appointments.
Legitimate interests: To operate our business, improve our website, and communicate with you.
Legal obligation: For tax, accounting or regulatory requirements.
Consent: For optional cookies, marketing communications, and where explicitly required.
5. How We Share Your Data
We only share your personal data when necessary and with trusted parties:
a) Insurance companies / loss adjusters
Only when you ask us to assist with a claim.
b) Service partners
In rare cases, we may work with trusted subcontractors (e.g., plumbers, repair specialists) to support your service request.
c) Professional advisers
Accountants, auditors, or legal advisers when required.
d) Technology & Hosting Providers
Website hosting, email hosting, analytics tools (e.g., Google Analytics), and payment processors.
We ensure all third parties comply with UK GDPR and keep your data secure.
6. How Long We Keep Your Data
We keep personal data only as long as necessary:
Service records and reports: Up to 7 years (for legal and tax reasons).
Insurance-related documents: Up to 7 years.
Enquiry forms: Up to 12 months if no service is booked.
Cookies: According to cookie type (see our Cookie Policy).
After this period, your data is securely deleted or anonymised.
7. How We Protect Your Data
We use appropriate technical and organisational measures, including:
Encrypted devices and secure storage
Restricted access to your information
Secure email and hosting systems
Regular monitoring for vulnerabilities
While we work to protect your data, no internet transmission can be guaranteed 100% secure.
8. Your Rights Under UK GDPR
You have the following rights:
Right to access your data
Right to rectification of inaccurate data
Right to erasure (“right to be forgotten”)
Right to restrict processing
Right to data portability
Right to object to certain uses
Right to withdraw consent at any time
Right to lodge a complaint with the ICO (Information Commissioner’s Office)
To exercise your rights, contact us at: [email protected]
9. Cookies & Tracking Technologies
Our Website uses cookies to improve functionality and user experience.
These may include:
Essential cookies – required for the site to function
Analytics cookies – to understand site traffic and usage
Advertising or remarketing cookies – only if used (optional)
You can manage or disable cookies through your browser settings.
A full explanation is provided in our Cookie Policy.
10. Third-Party Links
Our Website may contain links to external sites.
We are not responsible for their content or privacy practices.
11. Children’s Privacy
Our services are for adults and homeowners.
We do not knowingly collect data from children under 16.
12. Changes to This Privacy Policy
We may update this policy from time to time.
The “Last Updated” date at the top will show when it was revised.
Continued use of the Website means you accept the updated policy.
13. Contact Us
If you have any questions about this Privacy Policy or how we handle your data:
Water Leak Detection London
Email: [email protected]
Phone: 07974 401196