1. Introduction Welcome to the website of Water Leak Detection London (“we”, “us”, “our”). By accessing or using our website [waterleakdetectionlondon.co.uk] (the “Website”) you agree to these Terms & Conditions (“Terms”). Please read them carefully. If you do not agree with any part of these Terms you must stop using the Website immediately.
2. Who we are We provide non-invasive leak detection services (including thermal imaging, acoustic profiling, tracer gas, etc), trace-and-access surveys, and repair advice for homeowners in London and surrounding areas. Our contact telephone number is 07974 401196 and our email is [[email protected]] (or the address as displayed on the Website).
3. Use of the Website 3.1. You may use the Website for your personal, non-commercial use only. 3.2. You agree not to misuse the Website (for example by hacking, transmitting malicious code, interfering with the Website’s functionality or using the Website to obtain unauthorized access to our systems). 3.3. We may suspend or restrict your access to the Website at any time without notice for maintenance, upgrades or other operational reasons.
4. Service Information & Estimates 4.1. All descriptions of our services, free estimates and pricing information are subject to change without notice. 4.2. Any free estimate or quote provided by us is non-binding until confirmed in writing (or email) by us. 4.3. Your acceptance of an estimate or quote triggers a service agreement (whether verbal or written) under which we will carry out the leak detection/repair services in accordance with our standard terms (which will be provided separately). 4.4. While we aim to locate leaks non-invasive, some services may require trace access, repairs or disruption to surfaces (walls, floors). In such instances we will inform you beforehand, but you accept that invasive access may sometimes be required.
4.5 We are not liable for faults, breakdowns, pressure loss, component failure, or performance issues relating to combination boilers, heating systems, under floor systems, hot water cylinders, pumps, valves or associated pipework that occur during or after leak detection procedures, leak detection investigations may involve system isolation, pressure testing, or introduction of tracer gas into pipework. These procedures can place temporary stress on ageing,worn, corroded, poorly maintained, or previously repaired systems. Water leak detection London accepts no responsibility for preexisting weaknesses or latent defects that become apparent during or following testing
4.6 it remains the property owners responsibility to ensure That - The boiler and heating system are properly Maintained and serviced- The System is safe and suitable condition prior to investigation- a gas safe registered engineer is consulted for any boiler- related faults or repairs. - water leak detection London does not carry out boiler repairs, serving, or certification unless separately agreed in writing
5. Insurance Claims & Reports 5.1. If you engage us in relation to a home insurance claim, we will provide a written report showing the leak location, method used and recommended next steps. This is for submission to your insurer. 5.2. You are responsible for ensuring you have the correct policy cover (e.g., trace and access cover) and for liaising with your insurer. While we assist, we cannot guarantee your insurer’s acceptance. 5.3. You must provide accurate information to us and to your insurer, and you accept that we are not responsible for any decision made by your insurer.
5.4 Where a customer intends to claim the cost of services through their insurance provider, the customer remains full responsible for payment of the invoice on the day of completion. Water leak detection London is not responsible for delays or non-payment by insurance companies.
6. Payment 6.1. Payment for all leak detection services is due in full on the day of service 6.2. Accepted Payment Methods - Water leak Detection London accepts payment by; Debit or credit card, Bank transfer , Payment details will be provide on the invoice. 6.3. If you cancel any service appointment without reasonable notice (as defined in our quote), we may charge a cancellation fee.
6.4 Deposits For certain bookings, a deposit may be required to secure an appointment. Deposits are Non- refundable if cancellation occurs within 24 hours of the scheduled visit.
6.5 Leak detection reports and documentation remain the property of Aqua Trace Leak Detection until full payment has been received
7.No Access & Aborted Visit Policy
7.1 Access Requirement- The customer must ensure clear and safe access to all relevant areas of the property at the agreed appointment time. This includes access to stop taps, boilers, meters, pipework, loft spaces, and other areas reasonably required to carry out leak detection services
7.2 If water Leak Detection attends the agreed time and is unable to gain access, or if the required access is restricted or unsafe, a Call- out Charge of £200 will apply to cover time, travel, and loss of Earnings
7.3 Aborted Visit- if work has commenced but cannot be completed due to : Unsafe working conditions - Undisclosed system alterations or damage- Lack of access to Necessary areas- interference by third parties - Utilities being disconnected - Customer- requested cancellation on arrival.
Water Leak detection London reserves the right to charge for time spent on site, equipment use, and travel costs. The Minimum charge in such cases will be £200, or the full agreed service fee if specialist testing has already begun
7.4 Customer Responsibility it is the customers responsibility to; Ensure all relevant services (water, gas, electricity) are operational - inform us in advance of known systems faults or previous repair attempts - Ensure pets are secured and working areas are clear - Failure to do so may result in additional charges.
7.5 Repair Authorization - in most cases water leak detection London, detection uses non destructive methods to locate leaks. However where physical expose of pipework is required to confirm or repair a leak, this will be clearly explained to the customer before any destructive access is undertaken. No walls,floors, ceiling, tiles, or other structures will be opened without the customers prior verbal and/ or written consent.
A quotation for access and/or repair work will be provided where reasonably possible before proceeding. The customer acknowledges that once permission is granted, water leak detection is not responsible for reinstatement, cosmetic repairs, replacement tiles, flooring finishes decorations, or pre- existing structural weaknesses unless specifically agreed in writing. any making- good or reinstatement work is not included unless separately Quoted
8. Liability & Warranty 8.1. We warrant that we will perform our services with reasonable care and skill in accordance with good industry practices. 8.2. To the fullest extent permitted by law, our liability for any event or series of connected events shall not exceed the total amount you have paid us under the relevant service agreement. 8.3. We shall not be liable for:
indirect or consequential losses (such as loss of profits, business opportunities, increased water bills beyond detection time);
damage caused by you failing to follow our instructions or to provide access;
deterioration of hidden structures or consequential repairs beyond leak detection. 8.4. Nothing in this clause limits our liability for death or personal injury caused by our negligence, or for any other liability which cannot legally be limited or excluded under UK law.
9. Intellectual Property 9.1. All content on the Website (text, images, logos, videos) is our property (or used with permission) and is protected by copyright, trademark and other intellectual property laws. 9.2. You may view and download content for your personal, non-commercial use only. Any other use (re-publishing, copying, modifying, distributing) without our prior written consent is prohibited.
10. Website Links & Third-Party Content 10.1. The Website may contain links to other websites operated by third parties. We do not control those sites and are not responsible for their content or accuracy. 10.2. Inclusion of a link does not imply endorsement by us of the linked site or its content.
11. Privacy & Data Protection 11.1. Our collection, use and storage of your personal information is governed by our Privacy Policy (linked on the Website). 11.2. By using the Website and/or engaging our services you consent to our processing of your information in accordance with the Privacy Policy and applicable UK data protection laws (including UK GDPR). 11.3. We take appropriate technical and organisational measures to protect the personal data we hold, but we cannot guarantee absolute security of data transmitted over the internet.
13. Cookies & Tracking The Website uses cookies and may use other tracking technologies (analytics, advertising). Please refer to our Cookie Policy (linked on the Website) for details on how we collect, use and manage cookies.
14. Changes to Terms We may update these Terms from time to time (for example to reflect changes to our services or legal requirements). The “Last Updated” date at the top of these Terms will be revised. Your continued use of the Website after changes constitutes your acceptance of the revised Terms.
15. Governing Law & Jurisdiction These Terms and any dispute arising from them or your use of the Website or our services shall be governed by and construed in accordance with the laws of England & Wales. The courts of England & Wales shall have exclusive jurisdiction.
16. Entire Agreement These Terms, together with any service agreements, quotations and our Privacy Policy/ Cookie Policy, constitute the entire agreement between you and us in respect of your use of the Website and our services, and supersede all prior agreements, understandings or representations (whether oral or written).
17. Contact Us If you have any questions about these Terms or our services, you can contact us at: Water Leak Detection London Phone: 07974 401196 Email: [[email protected]]