1. Introduction Welcome to the website of Water Leak Detection London (“we”, “us”, “our”). By accessing or using our website [waterleakdetectionlondon.co.uk] (the “Website”) you agree to these Terms & Conditions (“Terms”). Please read them carefully. If you do not agree with any part of these Terms you must stop using the Website immediately.
2. Who we are We provide non-invasive leak detection services (including thermal imaging, acoustic profiling, tracer gas, etc), trace-and-access surveys, and repair advice for homeowners in London and surrounding areas. Our contact telephone number is 07974 401196 and our email is [[email protected]] (or the address as displayed on the Website).
3. Use of the Website 3.1. You may use the Website for your personal, non-commercial use only. 3.2. You agree not to misuse the Website (for example by hacking, transmitting malicious code, interfering with the Website’s functionality or using the Website to obtain unauthorised access to our systems). 3.3. We may suspend or restrict your access to the Website at any time without notice for maintenance, upgrades or other operational reasons.
4. Service Information & Estimates 4.1. All descriptions of our services, free estimates and pricing information are subject to change without notice. 4.2. Any free estimate or quote provided by us is non-binding until confirmed in writing (or email) by us. 4.3. Your acceptance of an estimate or quote triggers a service agreement (whether verbal or written) under which we will carry out the leak detection/repair services in accordance with our standard terms (which will be provided separately). 4.4. While we aim to locate leaks non-invasively, some services may require trace access, repairs or disruption to surfaces (walls, floors). In such instances we will inform you beforehand, but you accept that invasive access may sometimes be required.
5. Insurance Claims & Reports 5.1. If you engage us in relation to a home insurance claim, we will provide a written report showing the leak location, method used and recommended next steps. This is for submission to your insurer. 5.2. You are responsible for ensuring you have the correct policy cover (e.g., trace and access cover) and for liaising with your insurer. While we assist, we cannot guarantee your insurer’s acceptance. 5.3. You must provide accurate information to us and to your insurer, and you accept that we are not responsible for any decision made by your insurer.
6. Payment 6.1. Unless otherwise agreed in writing, payment for services is due upon completion of the work or as specified in the quote. 6.2. We may charge interest and costs for late payment according to the Late Payment of Commercial Debts (Interest) Act 1998 and subsequent amendments. 6.3. If you cancel any service appointment without reasonable notice (as defined in our quote), we may charge a cancellation fee.
7. Liability & Warranty 7.1. We warrant that we will perform our services with reasonable care and skill in accordance with good industry practices. 7.2. To the fullest extent permitted by law, our liability for any event or series of connected events shall not exceed the total amount you have paid us under the relevant service agreement. 7.3. We shall not be liable for:
indirect or consequential losses (such as loss of profits, business opportunities, increased water bills beyond detection time);
damage caused by you failing to follow our instructions or to provide access;
deterioration of hidden structures or consequential repairs beyond leak detection. 7.4. Nothing in this clause limits our liability for death or personal injury caused by our negligence, or for any other liability which cannot legally be limited or excluded under UK law.
8. Intellectual Property 8.1. All content on the Website (text, images, logos, videos) is our property (or used with permission) and is protected by copyright, trademark and other intellectual property laws. 8.2. You may view and download content for your personal, non-commercial use only. Any other use (re-publishing, copying, modifying, distributing) without our prior written consent is prohibited.
9. Website Links & Third-Party Content 9.1. The Website may contain links to other websites operated by third parties. We do not control those sites and are not responsible for their content or accuracy. 9.2. Inclusion of a link does not imply endorsement by us of the linked site or its content.
10. Privacy & Data Protection 10.1. Our collection, use and storage of your personal information is governed by our Privacy Policy (linked on the Website). 10.2. By using the Website and/or engaging our services you consent to our processing of your information in accordance with the Privacy Policy and applicable UK data protection laws (including UK GDPR). 10.3. We take appropriate technical and organisational measures to protect the personal data we hold, but we cannot guarantee absolute security of data transmitted over the internet.
11. Cookies & Tracking The Website uses cookies and may use other tracking technologies (analytics, advertising). Please refer to our Cookie Policy (linked on the Website) for details on how we collect, use and manage cookies.
12. Changes to Terms We may update these Terms from time to time (for example to reflect changes to our services or legal requirements). The “Last Updated” date at the top of these Terms will be revised. Your continued use of the Website after changes constitutes your acceptance of the revised Terms.
13. Governing Law & Jurisdiction These Terms and any dispute arising from them or your use of the Website or our services shall be governed by and construed in accordance with the laws of England & Wales. The courts of England & Wales shall have exclusive jurisdiction.
14. Entire Agreement These Terms, together with any service agreements, quotations and our Privacy Policy/ Cookie Policy, constitute the entire agreement between you and us in respect of your use of the Website and our services, and supersede all prior agreements, understandings or representations (whether oral or written).
15. Contact Us If you have any questions about these Terms or our services, you can contact us at: Water Leak Detection London Phone: 07974 401196 Email: [[email protected]]
Last Updated: [Insert date, e.g., 18 November 2025]